DELIVERY
Delivery times and costs
Free delivery on all orders over €100.
Deliveries within France:
_ Pickup point: €4, within 2–3 business days
_ Home delivery: €6, within 2 business days
_ Chronopost: €10, by the next business day
All orders placed before 12:00 PM (noon) will leave our warehouse the same day (excluding weekends and public holidays).
Delivery within Europe: €8, within 3–6 business days.
Track your package
Once your package has been shipped, you will receive an email containing a tracking number, which will allow you to track your shipment.
You can also track your order using the chatbot by providing your email address and order number.
Where can one get deliveries?
Delivery is available to all EU countries, Switzerland, and the UK.
Product packaging
Our products are packaged in a kraft paper envelope to limit the environmental impact of the packaging.
My package still hasn’t arrived
It is possible that delivery times may exceed our estimates.
However, if your package is taking an unusually long time to arrive, you can contact us using this contact form.
RETURNS / EXCHANGES / REPAIRS
Repair and Warranty
The durability of our products is at the heart of our commitment to keeping the adventure going.
All our products come with a repair guarantee:
- 5 years for accessories and cycling gear
- 32 years for all backpacks.
For the first 2 years, repairs are completely free of charge, including shipping.
From year 2 to year 5 (or up to 32 years for backpacks), the repair itself remains free; you only cover the round-trip shipping costs (approximately €15 within France).
For every issue, there is a solution, please use this form to send us a message and request a repair.
Exchange an item
Don’t like the color? Did you choose the wrong size for your bag? You have up to 14 days after receiving your product to exchange it.
We cover the cost of shipping the new item to you; a return fee of €8 is your responsibility.
Here are the steps to follow for an exchange:
- Visit our returns portal (link → https://returns.itsrever.com/artefact), enter your order number and email address, and select the item(s) you wish to exchange.
- You will immediately receive your return label along with instructions on how to drop off your package.
- Once we receive the original item, your new product will be shipped within 5 business days.
Refund for an item
You have up to 14 days after receiving your product to request a refund for your order. A return fee of €8 applies and is your responsibility.
Here are the steps to follow to obtain a refund:
- Visit our returns portal (link → https://returns.itsrever.com/artefact), enter your order number and email address, and select the item(s) you wish to return.
- You will then receive your return label and drop-off instructions.
- Once we have received the product, we will issue a refund to your original payment method for the price of the returned item, minus the €8 return fee.
MY ORDER
Has my order been confirmed?
Once your order has been placed, you will receive a confirmation email. If you cannot find this email (please check your spam folder), please contact us using this form.
Cancel or modify an order
Once an order has been confirmed, it is often no longer possible to change or cancel it.
You can try your luck by contacting us as soon as possible using this form. We will do our very best to assist you.
PRODUCTS / MATERIALS
Upcycling, what’s that?
Repurposing sports equipment—such as inflatable kayaks, rigid-inflatable boats (RIBs), climbing mats, and more—allows us to incorporate their technical features into our own products. By giving these items a second life, we prevent them from being incinerated or sent to a landfill.
To learn more, be sure to check out our article!
Are the products unique?
The material used for our bags and satchels comes from products that have already had a previous life. Depending on the specific item, there may be very slight variations (in color, appearance, texture, etc.). You might also notice a few minor scratches, but these never interfere with the functionality of the products. Quality above all else!
How do we recover raw materials?
We source our raw materials through partnerships with major brands and manufacturers in the sports and outdoor industry. Whether it’s unrepairable customer returns, production scrap, or offcuts, we view this waste as a resource. Partners include Decathlon, Cabanon, Baudelet Environnement, and others.
Are the products truly durable?
Our raw materials are sourced from highly technical outdoor or sports products, such as inflatable kayaks and rigid-inflatable boats (RIBs). Our products are designed to last as long as possible and are tested under extreme conditions to ensure their functional quality.
How should you clean your products?
Backpack 02 / Granite and the laptop sleeve: Machine wash cold and air dry—do not tumble dry. Outboard weekend bag: A good rinse with lukewarm water will do the trick; again, let it air dry.
Frame bag: Just wipe down any particularly dirty spots with a sponge, and you’re all set!
Where can I find Artefact products?
We are primarily present online, but you can also find us in a few select shops. A list of these locations is available at the bottom of our homepage. If you feel we’re missing from your lovely city, why not mention us to your favorite local shop—perhaps we could set up there!
PAYMENT
Payment methods
The available payment methods are credit/debit card (Visa and Mastercard), PayPal, or Apple Pay.
Payment security
Our website adheres to the highest standards of payment security, as we use the Shopify platform—a solution relied upon by the majority of e-commerce merchants.
